Privacy Policy

Last updated October 2026 · Applies to voters, spectators, nominators and organisers using AyamVote.

AyamVote provides paid online voting for events, awards, pageants and competitions in Ghana. This policy explains what personal information we collect when you use AyamVote, why, who it is shared with, how long it is kept and what you can ask us to do with it. It should be read with our Terms and Conditions.

1. What we collect

Voters. When you vote, we collect the email address you give for your receipt, or your phone number and mobile network if you vote by USSD, together with your order: the event, category and contestant, the number of votes, the amount and the payment reference. You do not create an account to vote.

Spectators. Following live results needs nothing personal. Your browser keeps a random code that holds your place among an event's live viewers.

Nominators. When you submit a nomination, we collect your name and email address and the nominee's name and description that you enter.

Organisers. When you create an organiser account, we collect your name, email address and password (stored only as a one-way hash), your organisation's details, the content you upload (such as contestant photos and event banners) and your payout account's bank or network name, account name and the last 4 digits of the account number.

Everyone. With some actions, such as starting a payment, signing in or sending us a message, we record the network (IP) address and browser type the request came from, as part of our security log. If you use the contact form, we keep your name, email address and message.

2. What we do not collect

• Card numbers and Mobile Money PINs. You enter these with the payment provider, and they never reach our servers.
• Full bank or Mobile Money account numbers. The payment provider holds these, not AyamVote.
• Advertising or analytics trackers. AyamVote does not use them.

3. How we use it

• to process your votes, payments and nominations and confirm them to you;
• to run events for organisers and pay organisers their share through the payment provider;
• to answer messages and support requests;
• to keep the platform secure and fair, including preventing fraud, abuse and repeated failed sign-ins; and
• to meet our legal and accounting obligations.

We do not sell personal information, and we do not use it for advertising.

4. Who we share it with

• Payment providers (Paystack, and SeevPlus where it handles a payment) receive what a payment needs: your email address or phone number, the amount and the order reference. Their own privacy policies cover how they handle your payment details.
• Our USSD provider (Arkesel) handles the menu when you vote by USSD, which includes your phone number and the choices you enter.
• Event organisers. An organiser sees their own event's orders and payments (votes, amounts, references and times) but not voters' email addresses or phone numbers. For nominations, the organiser sees the nominator's name and email address so they can review the nomination.
• Service providers that run AyamVote for us: hosting and database (Render), website delivery (Cloudflare) and image storage. Fonts on our pages are loaded from Google Fonts, which receives the address of the browser that requests them.
• Authorities, where the law requires it or to investigate fraud, as described in the Terms and Conditions.

5. Cookies and browser storage

AyamVote does not set cookies. Our pages use your browser's own storage for a few things only: your place in a voting queue, your live-results viewer place, and, for organisers, staying signed in. Our hosting provider may set a strictly necessary security cookie of its own.

6. How long we keep it

• Paid orders and their payment records are kept as financial records, because payments must stay traceable.
• Orders that were never paid are deleted shortly after their payment window closes.
• Messages from payment providers about a payment are trimmed after 30 days and deleted after 180 days, except those about a dispute or refund.
• Routine entries in our security log, such as a payment started, a vote counted or a successful sign-in, are deleted after one year. Records of changes made by organisers and administrators, and of warnings, are kept.
• USSD menu sessions are deleted after 24 hours.
• Organiser accounts, nominations and contact messages are kept until they are no longer needed or you ask us to delete them, unless we must keep them (for example, an event that has taken payments).

7. Where it is stored

AyamVote's servers and service providers may store and process information outside Ghana. We use established providers and send information to them only to run the service.

8. Security

Information travels over encrypted connections. Passwords are stored only as one-way hashes, each organiser can access only their own organisation's data, and sensitive account and payment actions are recorded in an audit log. No system is completely secure, and we will act promptly if we learn of a problem.

9. Your rights

Under Ghana's Data Protection Act, 2012 (Act 843), you can ask us what personal information we hold about you, ask us to correct it, and ask us to delete it where we are not required to keep it. Use the contact form on our homepage and include the order or nomination reference if your request is about one. If you are not satisfied with our answer, you can complain to the Data Protection Commission of Ghana.

10. Children

Organiser accounts are for adults. Organisers are responsible for having permission to publish the names, photos and details of the contestants they add, as the Terms and Conditions explain.

11. Changes to this policy

We may update this policy as AyamVote changes. The latest version is always the one published here, with its date at the top.

12. Contact

Questions about your information or this policy? Use the contact form on our homepage.